Welcome to City of Hospitality Academy (the “Academy”)! We deliver professional coach education and training for hospitality leaders at every level! Please read this document thoroughly as the Terms of Service are a binding agreement (“Agreement”) between the Academy and the user, participant, student, and sponsor organization.

The purpose of the Terms of Service is to govern the relationship between the Academy and the user, participant, student, and sponsor organization of our website, educational interactive classrooms, and courses inside and outside the classroom. This document will define the Academy’s rules and expectations, as well as provide our organizational policies as they relate to the student experience and expectations. If the user, participant, student, or sponsor organization chooses not to comply or agree with the Academy’s Terms of Service, either or all should stop using our website (www.CityofHospitalityAcademy.com), classrooms and services immediately. All questions concerning our Terms of Service should be directed to [email protected].

1. TERMS & CHANGES

All course participants and sponsors acknowledge they have read and understood this Agreement and agree to be bound by all the Terms of Service. The Academy may change the Terms of Service from time to time. Any changes to this agreement will be posted on our website and will become effective and be binding immediately upon posting. The Academy may also change the Terms of Service by notifying participants and sponsors by any other reasonable form of notification, effective immediately. Continued use of our website, educational software, and interactive virtual classroom following such notice constitutes acceptance of those changes.

2.  PASSWORD, ACCOUNT, & SECURITY

By agreeing to our Terms of Service, the participant and sponsor acknowledges that the interactive virtual classroom is for their exclusive use only. Use or sharing of the Username and Password by another user is not permitted and is cause for immediate dismissal from class and termination of this Agreement without notice to the participant. Users are solely responsible for maintaining the confidentiality of their Username and Password and for all activities that occur under their Username and Password. Participants agree to immediately notify the Academy if they become aware of or have reason to believe that there is any unauthorized use of their account or any other breach of security by emailing [email protected]. Users and students also agree to take all reasonable steps to stop such unauthorized use and to cooperate with the Academy in any investigation of such unauthorized uses or of infringements of the Academy’s intellectual property rights in our course offerings. The Academy shall have the sole right, at its expense, to bring any action on account of such infringements or unauthorized uses. The Academy is in no way liable for any claims related to the use or misuse of a Username and Password due to the activities of any third party outside of our control or due to the participants failure to maintain their confidentiality and security.To procure our educational services (including, but not limited to, courses) on our website, participants are required to create an Account which will contain certain personal details and payment information which may vary based upon use of our website. By continuing to use our website users represent and warrant that:

1. All information submitted is accurate and truthful.
2.Users have permission to submit payment information where permission may be required.
3. Participants will keep this information accurate and up to date. The creation of an account is further affirmation of the user’s      representation and warranty.
4. It is recommended that users do not share account details, particularly a username and password. We accept no liability for any losses or damages incurred because of account details being shared by the participant. If the user works with a shared computer, it is recommended that they do not save account details in the internet browser.

If participants have reason to believe that their account details have been obtained by another person without consent, they should contact the Academy at [email protected] immediately to suspend the account and cancel any unauthorized orders or payments that may be pending. Please be aware payments can only be canceled up until the day before services begin. Please refer to the Refund Policy for additional questions.

3. AGE RESTRICTIONS

To access the interactive online course, users must be at least 18 years old and have the legal capacity to enter our Terms of Service. Participants must create an account and provide accurate and complete information. 

4. COPY RIGHT & INTELLECTUAL PROPERTY

All content and materials provided on the Academy’s website and used within their courses, including but not limited to lectures, quizzes, assessments, videos, images, text, software, and other resources (collectively, the "Content"), are protected by copyright, trademark, and other intellectual property laws. The Content is owned by City of Hospitality Academy or its licensors and may not be used, reproduced, distributed, modified, transmitted, displayed, published, sold, licensed, or otherwise exploited without our prior written permission.

5. ACCESS  AND USE OF EDUCATIONAL SOFTWARE

The Academy grants users a non-exclusive, non-transferable, limited license to access and use the educational software and interactive virtual classroom in accordance with our Terms. Participants may use the virtual classroom for their personal educational purposes only. Students may not use the virtual classroom for any commercial purpose or engage in any activity that violates any law or regulation. Participants may not use the course materials in any way in exchange for monetary consideration. Individuals other than the Participant may not access or view this electronic file or use supporting materials, whether electronically or in print. Participants may not disseminate any portion of the course or its materials through electronic means, including emails lists or bulletin boards, without the prior consent of the Academy.

6. LIMITATION OF LIABILITY

Participants agree that the liability of the Academy, its affiliates, owner & executive principle, directors, employees, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the service or the content therein shall not exceed the amount they or their sponsors paid to the Academy for this service during the 4-week period course term for the specific program preceding any claim or notification of damages.

Users agree to indemnify and hold the Academy harmless from and against any claims, losses, damages, liabilities, and expenses (including attorney's fees) arising out of the use of our online educational services.
The Academy shall not be liable for any amounts billed to a sponsor or user’s credit card by a third party that were not authorized by the participant.

In no event shall the Academy, its affiliates, owner & executive principle, directors, employees, and licensors be liable to participants or to any third party for any special, incidental, indirect, consequential, or punitive damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability (whether in contract, tort or otherwise), arising out of or in connection with the use or performance of the course or the content therein.

The service is provided "as is," and the participant relies on the course and its contents at their own risk. There are no representations or warranties of any kind, either express or implied. The Participant understands that the Academy’s virtual online classroom is for educational purposes only.
Descriptions of, or references to, products or publications does not imply endorsement of that product or publication.

7. DIVERSITY, EQUALITY, INCLUSION, JUSTICE, and BELONGING (DEIJB)

The diversity of our workforce is essential, and we are committed to diversity, equality, inclusion, justice, and belonging throughout the Academy to ensure a wide range of experiences, perspectives, and skills to provide better solutions, drive innovation, team synergy, creativity, and enhance decision making.

Diversity and equality are a mission imperative, and we are continuously focusing on creating a culture of inclusion that values each individual and promotes collaboration and fairness at the Academy. We believe that everyone deserves to be treated with dignity and respect, regardless of their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

As members of the International Coaching Federation, we ascribe to the core values of integrity, excellence, collaboration, and respect. The foundation of these values is a shared commitment to diversity, equality, inclusion, belonging, and justice. It is the policy of the Academy that:

1. Secure a high-performing workforce drawn from diverse locations and backgrounds.
2. Recruitment and hiring of all personnel are conducted without discrimination against any individual regarding race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
3. All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
4. All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
5. All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.
6. Create a culture that encourages collaboration, flexibility, and fairness to enable individuals to contribute to their full potential, feel accepted, valued, and supported.
7. Construct and establish fair Academy policies and processes that align with our mission and values.
8. Build a culture of open communication and transparency to boost employee engagement, feedback, and positive thinking.
9. Recognize and appreciate everyone for their efforts and contributions.
10. Make diversity, equality, inclusion, justice, and belonging one of our strategic priorities, through continued leadership, commitment, accountability, and total workforce engagement.

Ensuring a diverse, equitable, and inclusive workforce enables our company to be more responsive to our students and clients and better equipped to fulfill our mission. Achieving a diverse, equitable, inclusive, and just environment at the Academy is a team effort and we expect and encourage employees to contribute to this goal to ensure belonging to everyone. Together, we support a workplace that offers every individual the opportunity to attain professional goals and contribute to accomplishing our mission.
Procedures: Participants who wish to report discrimination are encouraged to follow the grievance policy outlined at www.CityofHospitalityAcademy.com/GrievancePolicy. The Academy will promptly investigate all claims and reports of inappropriate conduct.

Enforcement: Violations of this policy will be subject to disciplinary action, up to and including termination of employment.

8. PRIVACY NOTICE

The Academy understands that students may have concerns about privacy and issues as they navigate the Internet. The Academy provides participants with a safe and secure online environment for participants to engage in at http://www.cityofhospitalityacademy.com, (the “website”). The Academy will use acceptable methods to ensure that the information our students provide us with during the education process will remain private. By accessing the website and/or providing information to the Academy on the website, the participant will consent to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy does not address information obtained from other sources such as submissions by mail, phone, or other devices or from personal contact.

We have created this privacy policy to demonstrate our commitment to our guiding principles of seeing a future that includes a more human-centered coach-approach to leadership; industry-ready and confident leaders, with agile decision-making skills, prepared for today’s fast-changing landscape, and leaders that have their eye on the future to grow emerging talent successfully.

Collected and Identifiable Information: The following discloses our practices of collecting and managing identifiable and personal data for data protection.

The Academy will not solicit nor knowingly retain personal data information from our visitors and participants including minors. The Academy collects and maintains personal data on individuals who voluntarily submit the following information:

1. All personal information that the Academy collects (including, but not limited to, name and address) will be collected, used, and held in accordance with the provisions of the Data Protection Act 1998 and rights under that Act.
2. Expressed interest in courses, materials, and services by browsing or downloading information on the website.
3. Entry into an enrollment agreement to receive courses, materials, and services.
4. Provide payment to the Academy in exchange for course content, materials, and services.
5. Inform the participant of new products and services available from the Academy. The user may request that we stop sending this information at any time.
6. Become involved with our online community for resources.

Third Party Services: The Academy may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that the Academy requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

Use of our website and educational software is also governed by our Privacy Policy (www.cityofhospitalityacademy.com/privacy) which is incorporated into our Terms and Services by this reference. To view the Privacy Policy, please click on the link above.

9. ETHICS, INTEGRITY, TRANSPARENCY, AND REQUIREMENTS

Ethics: As an International Coaching Federation (ICF) provider, the Academy adheres to and emphasizes the ICF Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. Participants can read more about the ICF Code of Ethics at https://coachingfederation.org/ethics/code-of-ethics.

Integrity and Transparency: The Academy commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

Academic Integrity and Requirements: Our academic coaches and leaders expect honorable and ethical student behavior. We value the six fundamental principles of academic integrity which include trust, fairness, honesty, responsibility, respect, and courage. Participants shall:

1. Maintain satisfactory academic progress.
2. Be responsible and accountable for the creative integrity of their own work.
3. Refrain from reusing previously submitted work or the work of others.
4. Show respect to other participant’s words, ideas, designs, and collaborations.

10. STUDENT PARTICIPATION

To ensure success in our programming, the Academy requires full commitment by all participants. Participation is an essential part of the learning process. It allows students to engage with the material, ask questions, and share their ideas. It also helps to create a more dynamic and interactive classroom environment.

By enrolling in our courses, participants agree to being fully present during all course sessions. This includes full attendance, engaging in course activities, and abiding by the code of conduct to receive the benefits.

Course Engagement: Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that they participate in course activities, including dialogue with the course facilitator and peers and engaging in course activities. If students are unable to participate in an activity, please inform the course facilitator as soon as possible. Please refer to the code of conduct for additional details.

Benefits of Participation: Engagement and participation in course sessions allows each student the opportunity to learn, grow professionally, and contribute to successful outcomes for all. The benefits of participation include:

1. Improves learning outcomes.
2. Increases critical thinking skills and diverse perspectives.
3. Creates strong relationships with peers and course facilitators.
4. Improves communication skills.
5. Fosters teamwork and collaboration.
6. Elevates confidence.
7. Increases self-awareness.

11. CODE OF CONDUCT 

Participants are expected to conduct themselves in a professional manner during all course sessions. This includes, but is not limited to:

1. Arriving on time to all course sessions.
2. Attending all course sessions.
3. Having the camera on for virtual live course sessions.
4. Participating fully in all course sessions. This includes being prepared for the session, being involved in discussions and activities, assuming responsibility for learning, and contributing to the learning of others.
5. Engaging in all course discussions with integrity and honesty.
6. Being respectful of fellow peers and course facilitators.
7. Silencing cell phones, no texting or other disruptive behaviors.
8. Embracing diversity and inclusion while respecting the dignity and humanity of others.

12. ETHICAL COMMUNICATION

When interacting in our course through our website, educational software, or having communications with peers or coaches, students should do so in accordance with the following rules. Failure to comply with these rules may result in account suspension:

1. Participants must not use obscene or vulgar language.
2. Students must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.
3. Users must not submit content that is intended to promote or incite violence.
4. It is advised that submissions are made using the English language as the Academy may be unable to respond to enquiries submitted in any other languages.
5. The means by which each participant identifies themself must not violate our Terms of Service or any applicable laws.
6. Participants must not impersonate other people, particularly employees and representatives of the Academy or our affiliates; and must not use our messaging for unauthorized mass-communication such as "spam" or "junk mail".
7. Students acknowledge that the Academy reserves the right to monitor all communications made to us or using our educational software.
8. Users acknowledge that the Academy may retain copies of all communications made to us or using educational software.

13. ATTENDANCE REQUIREMENTS

Regular and punctual attendance is a prerequisite to ensure each participant receives course credit. Attendance will be recorded by the course facilitator at the beginning of each course session. If illness or an unpreventable absence should occur written notification in the form of an email to the course instructor is required for all absences and tardies.

Unexcused and frequent absences may result in loss of course work credit and being dropped from the course. It is at the facilitator’s discretion to approve or deny any reason(s) a participant is absent or tardy.

14. STUDENT ILLNESS

The Academy places a great deal of importance on the health and well-being of each student we serve. This policy will clarify the Academy’s expectations for communicating an illness and completing missed assignments due to illness or health emergency.

Illness and Health Emergencies: The Academy understands that illness and health emergencies are unforeseen events that can’t be anticipated. We are here to support our enrolled students when such issues arise. It is important to be proactive and contact the course facilitator to plan to complete missed coursework. Since certifications are dependent on each student’s participation and coursework, it is at the coach facilitator’s discretion to approve or deny an excused absence.

Illness Communications: Students should contact their course facilitator as soon as possible if they are intending to be absent due to illness or a health emergency. Students can communicate with their course facilitators via email or phone. Course facilitators will respond to student communications within 24 hours.

Excused Absences: Students who are experiencing illness due to fever, vomiting, diarrhea, or other illness that impairs the student’s ability to perform in class may be excused at the course facilitator’s discretion if they follow the protocols below:

1. Contact with the course facilitator is made in a timely manner.
2. In writing, provide the date of missing/missed session(s) and coursework title/description. In addition, describe the illness and symptoms that are being experienced.
3. Please include important details. If there is a doctor’s note, provide it to the course facilitator.

Students are responsible to make up missed coursework to receive course completion credit. Course facilitators will provide instructions on how to make up for missed work. This may involve completing make-up assignments, taking extra time on assessments, or watching a recording of the missed meeting session. Coursework deadlines are at the discretion of the course facilitator.

Deadline Extension Requests: Students who are absent for more than one class session due to illness or health emergency may be granted an extension on coursework deadlines in the Professional Coaching in Leadership Certificate Program. Course facilitators will work with students on an individual basis to develop a strategy for making up missed coursework.
Students enrolled in the Professional Coaching in Leadership Certificate Program course may request an extension if they are unable to make up the missed coursework within the deadline. All deadline extension requests should be directed to the course facilitator with the following information:

1. Explanation for requested extension.
2. Description of missed coursework.
3. Any other supporting documentation, such as a doctor’s note.

Additional Considerations: Students with chronic illnesses or disabilities may be eligible for additional accommodations. Students who are absent due to illness during a critical period in the course, such as a project deadline, may be granted an extension or alternative assessment. Students should contact their course facilitator to discuss their options.

This policy is designed to be fair and reasonable, and to help students succeed academically even when they are sick. For questions or concerns about this policy, please contact the course facilitator immediately or email [email protected]

15. ACHIEVEMENT BADGE & COMPLETION CERTIFICATE

Upon full completion of a course (100% attendance or at the course facilitator’s discretion) and 100% completion of course work on deadline, and by the end of the course, the participant will receive a certificate of achievement from the Academy and a verifiable digital badge issued by City of Hospitality Academy. Conditions to receive a digital badge are listed below:

1. Upon partial completion of the accelerator course (less than 100% attendance and 100% completion of course work on deadline, and by the end of the course) the participant will receive a certificate of achievement from the Academy. The participant will NOT receive a verifiable digital badge issued by the City of Hospitality Academy.
2. Maintain satisfactory academic progress.
3. Be responsible and accountable for the creative integrity of their own work.
4. Refrain from reusing previously submitted work or the work of others.
5. Show respect to other participant’s words, ideas, designs, and collaborations.
6. Follow the stated Attendance Requirements in section 12 of this document.

16. SERVICES, AVAILABILITY, AND FEES

The Academy ensures complete transparency by providing an accurate fee schedule for all students who enroll in our courses. This allows our participants to understand their financial obligation related to our services, fees, and availability of programming. 

Services: Every effort has been made to ensure that all course descriptions are available from the Academy that correspond to the actual course offerings that are provided, we are not responsible for any variations from these descriptions as the exact nature of the course programming may vary depending on the individual requirements and circumstances. 

Availability: The Academy does not represent nor warrant that such course programming will be always available and cannot necessarily confirm availability until confirming each registration. Availability indications are not provided on our website. Participant enrollment is secured on a first-come, first-served basis. 

Fees: Completion of enrollment in our course(s) is dependent upon receipt of full payment. Our fees are calculated annually based on industry standards, field of study, level of study, course credits offered, and cost to implement our programming. The Academy does not offer payment plans or financing for our courses. In addition, we do not negotiate our pricing with participants. The Academy will post updated tuition and course fees on our website at: www.CityofHospitalityAcademy.com to guarantee students have access to our pricing before, during, and after enrollment.

Payment Information: The Academy accepts all payments United States Dollar (USD). Tuition and fee payments are accepted through Stripe on our website (www.CityofHospitalityAcademy.com). Stripe accepts:

1. Visa, Mastercard, American Express, Diners Club, and Discover
2. Apple Pay
3. Google Pay
4. ACH Direct Debit
5. Payment links (connect with the Academy by sending an email to: [email protected].) Check or Money Order are for corporate sponsored employees only.

Self-Pay: For students not associated with a corporate sponsor, it is the responsibility of each participant to ensure all tuition and fees are paid in full prior to the start of the course in exchange for coaching and leadership training provided by the Academy. If the participant has failed to pay in full before the start date of the course, they will be dropped from the program roster and will not be permitted to enter the course. We gladly accept credit, debit, check, or money order.

Sponsored Students: Students who are being sponsored through an organization or their employer (having their tuition and fees paid for by an organization or employer) will be given a coupon code to enroll in their specific course that will allow successful registration, enrollment, and participation. Should the Sponsor fail to pay before the course start date, the Sponsor will be notified, and action will be determined on a case-by-case basis
 .

17. PROGRAM INFORMATION

The Accelerator Series Course One: Professional Foundations of a Coach Approach in Leadership Roles.
Course Price: $897.00
Format: Online Hybrid (virtual synchronous and asynchronous participation using our online course with sign-on.
Duration: 4 weeks
Total Time Commitment: 16 hours (8 synchronous)
Session Dates: Ongoing throughout the year, check our website at cityofhospitalityacademy.com for session dates.

18. REFUND POLICY

Our policy ensures that our courses remain full, we can accommodate our waiting list, and other students can take advantage of course openings. The Academy will determine refund rates in a fair and equitable manner. All withdrawal notices, refund status inquiries and questions should be directed to: [email protected].

Refund Before Entering Programs: Refunds will be granted of tuition money paid receiving a written cancellation notice to the email above that occurs before the registrant begins the course in situations noted below.

1. A full refund of all money paid will be issued if the Academy does not accept the participant and/or cancels a course.
2. A full refund will be given to participants withdrawing at any time due to military obligations with appropriate documentation.
3. A full refund will be given at the administration’s discretion and with documentation if the student has a dire emergent situation occur.

If an applicant chooses to withdraw prior to the course start date, a 100% refund will be issued less a $100.00 withdrawal fee used for administrative fees.

In the event of a dispute over timely notice, the burden to prove service rests on the applicant.

Refund After Entering Programs: Refunds will not be granted to students who have the following situations occur:

1. Withdrawal on or after the start date of the Professional Foundations of a Coach Approach in Leadership Roles course.
2. Suspension, expulsion, or dismissed for disciplinary actions. In addition, participants who share course proprietary materials, will be dismissed from the course without a refund.
3. Failure to operate with academic integrity.
4. Inability to meet attendance requirements.
5. Participant withdraws after the first live course session.
6. Participant misses the first live courses session.

Refund Reimbursements: Refunds will be returned to the original payee by check within 30 days of the participant’s official emailed notice of withdrawal or last day of the course (whichever comes last). Refund calculations for course termination will be based on the tuition amount paid for each course. Withdrawal and second rescheduling fees are non-refundable.

Discontinued Programs: If the Academy discontinues instruction in any course after participants have enrolled and paid for the course/s, the participants must be notified in writing of such events and are entitled to a pro-rata refund of all tuition and fees paid if desired. If comparable courses are arranged for by the Academy and mutually agreed upon in writing, all tuition and fees paid can be transferred as payment for the new course.

Change of Program Date: If a participant reschedules the date of an enrolled program before the start of the course and makes payment in full, the Academy will do a one-time only transfer of all the registrant’s information and payment to the rescheduled course date. If the participant reschedules an enrolled program more than one time, the participant is subject to a $100.00 rescheduling fee. Student to student transfers is not permitted.

Cancellation of Programs: The Academy reserves the right to cancel a program for any reason in which we deem may compromise the standards of excellence of the program delivery. A participant is entitled to either reschedule the program without paying an additional registration fee or receive a prorated refund.

19. GENERAL DISABILITY

The Academy supports individuals with disabilities and is committed to providing disabled staff, students, vendors, and volunteers access to reasonable accommodations. In addition, the Academy prohibits discrimination based on disability and ensures equal opportunity for all qualified individuals with disabilities.

The Academy is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact the Business Office at [email protected].

Learning Disability: Our goal is to create a learning environment which meets the needs of each individual student. The Academy will make every attempt possible to accommodate a variety of learning disabilities to make our program more accessible. Please contact [email protected] before enrollment to determine if specific needs can be met. If we are unable to provide the necessary resources to accommodate the disability, the student will be notified via email prior to enrolling to ensure that they are able to make contingency plans.

20. TRANSFER OF CREDIT TO THE CITY OF HOSPITALITY ACADEMY

The Academy will not accept partial credit from other organizations or programs.  Currently, we are not able to accept any course credit from other organizations or programs. Currently, there are not any courses that compete or offer the same curriculum in hospitality as our Accelerator Series and Certificate Program. Even if the participant has completed a similar course, they must enroll for the entirety of the Accelerator Series or Certificate Program.

Individuals with questions about this process should contact [email protected].

21. TERMINATION AND CANCELATION OF ACCOUNT

The Academy, User, or Sponsor may terminate an Account. If the Academy terminates an Account, the Participant will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

If the Academy terminates an Account, any current or pending orders or payments on the Account will be canceled and provision of Services will not commence.

22. COMPLAINT, GRIEVANCE, AND APPEAL

The Academy strives to provide efficient and effective solutions for issues concerning student academic policies. All students have the right to make a complaint, grievance, and appeal without fear of coercion, harassment, intimidation, or reprisal from the Academy. We provide caring and supportive conflict resolution as it relates to our complaint, grievance, and appeal process. Participants can locate our official Complaint, Grievance, and Appeal Policy and Process at www.CityofHospitalityAcademy.com/Complaint,Grievance,andAppealPolicy.

23. LAW AND JURISDICTION 

These Terms of Service and the relationship between participants, users, students, and sponsors and the Academy shall be governed by and construed in accordance with the United States of America and the Academy including agreement to submit to the exclusive jurisdiction of the United States of America.

24. DISCLAIMERS

We make no warranty or representation that our website will meet the individual requirements, that it will be of satisfactory quality, that it will be fit for the user’s particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all educational software, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from our course content or coaching services. See related content below:

1. No part of our website or courses are intended to constitute advice and the content of it should not be relied upon when making any decisions or taking any action of any kind.
2. No part of our website or courses are intended to constitute a contractual offer capable of acceptance.
3. The Academy will use reasonable endeavors to ensure that our website is secure and free of errors, viruses and other malware, our users are strongly advised to take responsibility for their own internet security and that of their personal details and computers.
4. Our website and courses are provided “as is” and on an “as available” basis. The Academy uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that our website or educational software will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.
5. We accept no liability for any disruption or non-availability of our website, courses, or educational software resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

25. CONTACT INFORMATION

City of Hospitality Academy Administration & Business Office
City of Hospitality Group Academy, LLC | PO Box 553, Marshall, MI 49068
[email protected] | CityofHospitalityAcademy.com

Todd Tekiele - Founder | Executive Principal
City of Hospitality Group Academy, LLC | PO Box 553, Marshall, MI 49068
[email protected] | CityofHospitalityAcademy.com

Elle Preston – Co-Founder & COO, Director of Education, Leadership, & Coach Training
City of Hospitality Group Academy, LLC | PO Box 553, Marshall, MI 49068
[email protected] | CityofHospitalityAcademy.com

Kristin Haviland – Business Manager
City of Hospitality Group Academy, LLC | PO Box 553, Marshall, MI 49068
[email protected] | CityofHospitalityAcademy.com

Gwen Kelliher – Assistant to the Director of Education, Leadership, & Coach Training
City of Hospitality Group Academy, LLC | PO Box 553, Marshall, MI 49068
[email protected] | CityofHospitalityAcademy.com